Please read this page thoroughly before submitting your verification documents!
As part of the Einstein User Agreement, we verify the identity of all account holders conducting financial transactions. Withdrawals on the site are not permitted until this process is completed.
In order to have your account with us verified, you must send us the following documents from the email address you used to register with Einstein Exchange:
1) A valid, unexpired, government issued primary ID in colour that contains your name, signature, and photograph, such as a passport (signature and picture page), a driver’s licence, permanent resident card/ citizenship card, or Indian status card. Except for a passport, please provide a picture or scan of the front and the back of the primary identity document.
2) A valid, unexpired, secondary identity document in colour, such as a driver’s licence, a government issued health card/ services card, a passport (signature and picture page), or a credit card that contains your name and a signature on the back. Except for a passport, please provide a picture or scan of the front and the back of the secondary identity document. Please note, the same document type used for a secondary ID cannot also be used as a primary ID.
3) A copy of a utility bill or statement from a financial institution that features your name and current home address and is dated within the last three months. In order to satisfy FINTRAC regulations, this document must be an original bill or statement directly downloaded and saved as a PDF. from the issuer’s website, such as an eStatement or eBill.
4) A selfie in colour of you holding your government issued identity document (requirement #1) and a handwritten statement that features the word “Einstein”, your signature, and the date. Please note: We require a clear and readable image of the documents in the selfie as well as your entire face. Be sure your camera lens is clean and in focus so that the image is not blurry.
Please note that:
- Your documents cannot be cropped, altered, or doctored to be accepted for identity verification by us.
- You must use the email address you used to register your account with us.
- All documents must be in colour and in high resolution.
Please send the scanned or photographed copies of your identity verification documents, as well as the original PDF. of your financial statement or utility bill, to email@example.com using the subject line: Verification Documents.
We will notify you by email if your account has been verified.