Now Introducing Flexepin
Flexepin is a fast and secure way to buy coins by redeeming a prepaid voucher. You can purchase Flexepin vouchers at thousands of locations across Canada and other countries with cash or debit, or online at BuyFlexepin.ca with Interac e-Transfer or debit. Canadian customers can also purchase Flexepin vouchers at Canada Post offices.
How to buy a voucher?
Flexepin is not available in every country. Please check the Flexepin Store Finder to find a location near you or an online service for your country: https://www.flexepin.com/sales_outlet_finder/
How do I redeem?
Once you have purchased your Flexepin voucher featuring a unique 16-digit code, you can redeem it immediately on Einstein to buy coins.
To redeem the voucher, go to “Buy Bitcoin”
Next, select Flexepin Voucher as the method of payment, and enter your code.
What are the fees?
Please note that Flexepin Voucher purchases will be subject to a 2.5% fee at the time of redemption and a convenience fee in addition to the Value of the Flexepin Voucher at the time of your purchase.
Flexepin Voucher + Value Retailer Convenience Fee
$20 +$1.95 fee
$50 +$3.95 fee
$100 +$4.95 fee
$150 +$5.95 fee
$250 +$7.95 fee
$300 +$11.95 fee
$500 +$15.95 fee
Can I reverse a transaction?
It is not possible to reverse a transaction. Once a transaction has been successfully completed, your Flexepin Cash Top-Up Voucher balance will be deducted permanently.
How long are Flexepin Cash Top-Up Vouchers valid for?
Flexepin Cash Top-Up Voucher codes are valid for an infinite period from the moment you purchase them. Note that every Flexepin Cash Top-Up Voucher generated and supplied to you will be accompanied by a ‘Use By Date’. A monthly charge will be applied to your Voucher after the Use By Date.
How Secure is Flexepin?
Treat your Flexepin Cash Top-Up Voucher exactly like cash. Passing on your details to third parties allow them to use the credit amount you have paid for.
Never share your Flexepin Cash Top-Up Voucher details by e-mail, text or over the phone to people requiring upfront payment. Authorised merchants only ever ask for the voucher details through a secure payment page, look for the “lock” graphic at the top of your browser. They never ask you to email, text or phone in the voucher details.
USING THE TOPMEUP SERVICE IN CANADA
(please note: this service is operated by Payment Source in Canada – queries relating to using the TopMeUp website should be directed here)
Do I need to sign up for the TopMeUp service before I can buy a Flexepin Voucher?
Yes, if you are a first time client, you must first register before purchasing vouchers. Registration takes about one business day, and you may return to Topmeup after you receive the email confirmation of your verified profile. After registration, returning users must use the same email address to purchase vouchers.
When will I receive my voucher after I pay?
An email will arrive at the email address that you entered on the first page under the heading ‘Enter Your Email’ shortly after you complete payment for your order by debit card, e-Transfer, or in person at Canada Post. The email you use to register with will be the same email used to both to validate your identity and send your vouchers.
What does verification for TOPMEUP involve and how long does it take?
There is a simple verification process for first time users that takes up to one business day. By registering, you agree that you may be contacted by email or phone to complete the verification. You will not be contacted for any other reason and your personal information will never be sold or shared. If you are not registered, you will be prompted to enter your name, address, and an image of your government-issued photo ID (Passport, Driver’s License, etc.).
When I go to a Canada Post Outlet will I need to take any ID?
No, you do not need to show your ID. Take the QR code sent to you and ask the clerk to scan it.
What payment methods can I use in person at Canada Post?
Cash and debit.
How many orders can I create for the ‘Pay in Person’ option?
You can pay for multiple orders with any of the payment options. Note that in-person orders must range between $10 and $500 including fees. In other words, you may not purchase a $500 denomination voucher using the in-person payment method because the fees will exceed the $500 cap, but you may make more than one order. The denomination limits per transaction for debit cards and e-Transfer are higher.
What are my daily limits?
You can make multiple orders for up to $2,500 per 24 hours