Einstein Exchange takes every measure possible to ensure the safety of our platform, however there are some additional steps you can take to help protect your own account against unauthorized access.
Contacting Einstein Support
Einstein employees will never ask for log in details, 2FA codes, or passwords. We will also never ask you to install software on your computer, or for remote access.
If anyone claiming to be a Einstein Support agent requests this information, please contact us immediately.
First and foremost, never disclose your password to anyone. An Einstein employee will never ask for your password.
Choose a password that is complex and different from those used on any other websites. Remember to periodically change your password - about once every 3 months is recommended. You can also use a password manager, such as LastPass, to help keep track of your passwords and generate complex passwords.
Einstein offers 2-Factor Authentication. For information on how to setup browse this article.
We recommend setting up 2FA immediately after creating your account.
2FA apps are considerably more secure than SMS codes, as they are tied to a physical device, and not a phone number. Phone numbers can be compromised easily through SIM swap attacks.
It is extremely important that you ensure your email address is secure. This is one of the most significant ties between you and your Einstein account. When emailing us, please ensure to email us from the email associated with your Einstein account.
Use a different password for your email account than the one you use for your Einstein account. If 2-Factor Authentication is offered by your email provider, activate it as an added layer of security.
Look out for Phishing
Beware of emails or any contact from individuals pretending to be associated with Einstein - also known as Phishing. If an email seems suspicious or looks off, avoid clicking on links or opening any attachments. Bookmark important websites and make sure that you are using the correct URL when logging in.
If you are unsure about an email you have received that appears to be from Einstein, please contact our Support team at firstname.lastname@example.org.